Frequently asked questions
What countries can I send money to using ChaleSend?
How quickly does the recipient receive the money?
What delivery methods are supported?
How are exchange rates determined?
Are there any hidden fees?
Is ChaleSend secure?
How do I track my transfer?
Can I send money using a credit or debit card?
What do I need to sign up?
What is the micro-savings or investment feature?
How can I contact support?
How long do transfers take?
What ID do I need?
How do I send with crypto?
ChaleSend supports transfers to a growing list of countries. You can view the current supported countries in the app before you start your transfer.
Delivery times vary based on the selected method and country. Mobile wallet transfers are typically instant. Bank deposits usually arrive within minutes to a few hours.
We support mobile wallets, bank deposits, and will soon offer e-wallet options like PayPal and Wise depending on the destination country.
ChaleSend provides real-time exchange rates sourced from trusted providers. You will always see the rate and fees before completing a transaction.
No. ChaleSend is committed to transparent pricing. All applicable fees and exchange rates are displayed upfront.
Yes. We use encryption, fraud protection, and comply with regulatory requirements including Know Your Customer (KYC) and Anti-Money Laundering (AML) standards.
You can track your transaction in real-time through the ChaleSend app. Both you and the recipient will receive confirmation once the funds are delivered.
Yes. ChaleSend accepts major credit and debit cards. Additional payment options will be added as we expand.
To sign up, you need a valid email address, phone number, and a government-issued ID for verification.
This is an optional add-on where senders can top up a transfer with a small amount that goes into a savings or investment account for the recipient, where available.
You can reach our support team 24/7 through the live chat feature in the app or by email.
Most transfers are delivered instantly. Bank transfers may take up to 24 hours, depending on the recipient’s bank and time of day.
To comply with regulations, you’ll need a valid government-issued photo ID (e.g., passport, driver’s license, or national ID). Additional verification may be required for larger transfers.
Select “Crypto” as your payment method at checkout. You’ll be given a wallet address or QR code to send your chosen cryptocurrency (e.g., Bitcoin, USDT). Once the payment is confirmed, your transfer will be processed.